Delivery

DELIVERY TERMS

Orders over £50 qualify for our free 2nd Class Recorded Delivery (large items not included)

Other delivery options are:

1st class signed for: £4.95

2nd class signed for (if order under £50): £3.95

Next day guaranteed: £7.99 (doesn't include Saturdays)

Bike arm/Stake out pin delivery: £5.99

Rig Delivery - £149.99

Scooter & Sled Delivery - £59.99

Treadmill Delivery - £99.99

Local Collection from our office in Newdigate, Surrey, RH5 5BW

International delivery:

Europe: Tracked and Signed- £19.99- Allow 7-10 working days

Everywhere else: Tracked - £29.99- Allow 7-10 working days

Please contact us for a quote for international large item delivery.

Any orders that are put through before 2pm on a weekday will be sent out the same day if they are in stock.

For items that are out of stock or on backorder

Our stock levels change daily. Please expect 2-3 weeks from point of order, some suppliers will dispatch within a week. If your order is urgent please let us know. We will keep you posted of an expected delivery date.

PRICE MATCH GUARANTEE

If you find an item elsewhere for cheaper then email us and we will happily price match subject to the following conditions:

  1. We'll match our competitor’s current website price.
  2. The competitor’s item must be brand new, identical to ours, and offered on the same terms.
  3. We and the competitor must have stock ready for delivery.
  4. We must be able to verify the competitor’s price and stock position.
  5. We’ll match the price of an item; not delivery charges or other services.

RETURNS & EXCHANGES

We are always help to help you find the correct harness size for your dog, we know how tricky it can be to work out what the correct fit should be.

Once you receive your harness if you are unhappy with the fit then we will happily provide a replacement or refund, just let us know you are sending it back and we will try and find an alternative if needed. Unfortunately we cannot exchange or refund a custom made harness.

If you are not satisfied with the goods, please inform us within seven days (statutory 'Cooling off Period') of your receipt of the goods. We ask that the goods be returned in an unused condition and in full, including any accessories, with all labels still attached and all in original packaging within 14 days of receipt of the goods.

Replacement items or refunds will not be sent until the original items have been received by us. Shipping to be paid for by the customer, please ensure you use registered post as we cannot take responsibility for items lost in transit.

We will exchange products purchased from us that are returned for reason of defects in manufacturing and materials within a reasonable time frame from date of purchase. Please note this does not cover fair wear and tear, accidents, misuse, neglect or when instructions for the product have not been followed.

All goods must be maintained in line with manufacturer instructions. If any repairs or alterations have been undertaken by the customer on the item then the product cannot be exchanged or refunded. The statutory rights of the customer are not affected.

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