UK DELIVERY

We offer Royal Mail Tracked 24 and Royal Mail Tracked 48 delivery for eligible UK orders.

The delivery options and current prices available for your order will be shown at checkout.

We aim to dispatch in-stock items promptly – usually the next working day. Once your order has been dispatched, you’ll receive confirmation where available.

Delivery times provided by us or the carrier are estimates and can occasionally be affected by circumstances outside our control.

INTERNATIONAL DELIVERY

We offer international delivery on eligible products using Royal Mail International services.

Available delivery options and charges will be calculated and shown at checkout based on your destination and order.

International delivery times are estimates and may vary depending on the destination, local postal services and customs processing.

Orders sent outside the UK may be subject to import VAT, customs duties, taxes or handling charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the recipient and are not included in the price paid to Sporty Paws.

Customers are responsible for ensuring that the products they order can legally be imported into their destination country.

Some products, particularly large or bulky items, may not be available for international delivery through our standard checkout. Please contact us if you would like to discuss international delivery for one of these products.

LARGE ITEMS

Some larger products, including treadmills and scooters, have separate delivery arrangements and charges.

These products may be dispatched directly from the manufacturer or supplier.

The applicable delivery charge will be shown at checkout or on the relevant product page. If a product requires any special delivery arrangements, we’ll contact you where necessary.

BACKORDERS & OUT-OF-STOCK ITEMS

Most products can be ordered when they are temporarily out of stock.

Where possible, we’ll provide an estimated lead time on the product page or after you place your order. Lead times can vary depending on the manufacturer or supplier.

If your order contains both in-stock and backordered products, we will normally dispatch the order once all items are available.

If you need an in-stock item sooner, please contact us. We may be able to split your order, although an additional delivery charge may apply.

RETURNS

Changed your mind? No problem.

For most products purchased online, you can tell us that you wish to cancel your purchase within 14 days of receiving your order. You’ll then normally have a further 14 days to return the goods.

Please contact sales@sportypaws.co.uk before sending your return, quoting your order number. We’ll provide the current return instructions.

Unless an item is faulty, damaged or incorrect, you are normally responsible for the cost of returning it.

We strongly recommend using a tracked service and keeping your proof of postage until your return has been processed.

TRYING ON HARNESSES

We know that getting the right harness fit can sometimes take a little trial and error — that’s completely fine.

You’re welcome to carefully try a harness on your dog to assess the size and fit.

If you think you may need to return it, please:

• keep all tags and labels attached;
• keep the harness clean and dry;
• avoid using it outdoors;
• keep it free from dog hair, dirt and strong odours; and
• return any packaging and accessories supplied with it where reasonably possible.

You can handle an item as much as reasonably necessary to establish its nature, characteristics and function. If an item has been used or handled beyond this and its value has been reduced, we may make an appropriate deduction from the refund where permitted by law.

Not sure whether the harness fits? Contact us before using it outdoors and we’ll be happy to help you assess the fit.

EXCHANGES

Need another size? We’re happy to help.

Contact us at sales@sportypaws.co.uk with your order number and let us know what you’d like to exchange.

For standard size exchanges, you’ll normally be responsible for returning the original item and for the delivery cost of the replacement.

We’ll arrange the replacement once the original product has been received and checked.

If you’re unsure which size to exchange for, please speak to us first – we’d much rather help you find the right fit than have your harness travelling backwards and forwards across the country!

CUSTOM & MADE-TO-ORDER ITEMS

Some products may be made, altered or ordered specifically to your requirements.

Where an item is genuinely made to your specifications or clearly personalised, the normal change-of-mind cancellation and return rights may not apply.

Where relevant, we’ll make this clear before purchase.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

FAULTY, DAMAGED OR INCORRECT ITEMS

If something isn’t right with your order, please contact us at sales@sportypaws.co.uk as soon as possible.

Please include your order number, a description of the issue and photographs where these would help us understand the problem.

If an item is faulty, damaged or not as described, we’ll deal with it in accordance with your statutory consumer rights. Depending on the circumstances, this may include a repair, replacement or refund.

Normal wear and tear, accidental damage, misuse, neglect or damage caused by inappropriate use or unauthorised alterations is not considered a manufacturing fault.

REFUNDS

Once we’ve received and checked your return, we’ll process any refund due to you.

For eligible cancellations, we’ll refund the amount required under applicable consumer law, including the cost of our least expensive standard outbound delivery option where applicable.

If you chose a more expensive delivery service, we aren’t required to refund the additional amount above the standard delivery cost.

Refunds will normally be returned to the original payment method.

Please allow additional time for your bank or payment provider to process the refund after we’ve issued it.

NEED HELP?

We’re always happy to help with delivery, returns, exchanges or harness fitting.

Email: sales@sportypaws.co.uk

Sporty Paws Ltd
Longhill Mill
Elgin
IV30 8LE
United Kingdom